Privacy Policy

Modified on: September 1, 2023

Contents

- About this Privacy Policy
- Information We May Collect and How We Collect It
- How We Use Information
- How We Disclose Information
- Interest-Based Advertising
- Your Rights and Choices
- Data Retention
- Security
- Use By Minors
- Additional Information for Residents of the EEA, United Kingdom, Switzerland, and Brazil
- Additional Information for Residents of California, Virginia, Connecticut, Utah, and Colorado
- Contact Us

About this Privacy Policy

This Mystic Moose Privacy Policy (“Privacy Policy”) describes how and when we may collect, use, secure, and share information collected in connection with our games, mobile applications, websites, content, products, and any related services (collectively, the “Services”), and your choices regarding our processing of that information. For purposes of this Privacy Policy, “Mystic Moose” (or “we” or “us”) refers to Mystic Moose, Inc. and its parents, subsidiaries, representatives, affiliates, officers, and directors for websites and applications that link to this Privacy Policy or otherwise make it available to you.

Please read this Privacy Policy carefully. We may update it from time to time by posting a new version on Mystic Moose.com with an updated date (the “Effective Date”). If we make material changes, we will notify you, prior to the changes becoming effective, through the Services or by other means if you’ve provided us additional contact information (e.g., using the email address associated with your Account, as defined in our Terms of Service). Your continued use of the Services after the Effective Date will be an acknowledgement of our updated practices.

Information We May Collect and How We Collect It

We may collect various types of information, including information you provide or make available to us directly, information collected from your devices (including on web and mobile), and information collected from other sources, like social networking sites and gaming partners. Some of this information may be considered “personal information” or “personal data” under applicable privacy or data protection laws.

Information You Provide

You may provide information directly to Mystic Moose when you:

• Use or access the Services, including when you create a Mystic Moose/Planet Mojo Account (as defined in our Terms) or make in-app purchases;

• Create a Mystic Moose/Planet Mojo Account for logging in across multiple games or Services;

• Connect with or access our Services using a third-party ID or log-in, such as an ID for a social networking site or gaming service;

• Communicate with or contact others using our Services, including when you use chat, “invite a friend,” “email this page,” or use other similar features;

• Contact us, including for customer or technical support;

• Participate in Mystic Moose//Planet Mojo offers, contests, or special events;

• Subscribe to newsletters or sign up to hear about current or upcoming products; and/or

• Complete surveys offered by us or on our behalf.

Depending on how you choose to use the Services, you may provide us with the following types of information:

• Contact information such as your first and last name, username or handle, third-party service ID, email address, phone number, home address or shipping address, and other contact information;

• Images such as your photo, avatar, or other image;

• Biographic and Demographic information such as your date of birth, gender, and time zone.

• Transaction information such as purchase or payment information; and/or

• Other information such as chat records, friends’ names and contact information, and location information you choose to share (for example, when you connect with our Services through social features).

Information Collected or Generated When You Use our Services

When you access or use our Services, we collect information from and about you and the device(s) you use. This may include the following information:

• IP address, unique device identifiers, advertising identifiers, device serial numbers, and similar identifiers;

• Device information such as hardware model, device software platform/OS and firmware, mobile carrier, preferred languages, device motion information, mobile network information, and in some cases, browser type and version, Internet service provider, referring/exit pages and URLs, or clickstream information;

• Approximate location inferred from IP address;

• In-game purchase information; and/or

• Game scores and achievements, and other information as reasonably required to offer and enhance our Services.

• Inferences, such as those drawn from any of the personal information we collect, to better understand your preferences.

Information Collected Using Cookies and Similar Technologies

We and our partners use various tools to collect information when you visit our sites and Services, including cookies, pixels, software development kits, advertising identifiers, and other similar technologies. Some of these technologies store information in the browser or on your device. Other technologies may use network-related or other information to recognize your device (e.g., IP address). Our Services use these technologies, for example, when you first request a web page and information is then stored on your computer or other device so the website or app can access information when you make subsequent requests for pages from that Service. These technologies may also be used to collect and store information about your usage of the Services, such as pages you have visited, your search history, and content you have viewed.

Depending on the Services you use, we and our partners may also use these technologies to gather information about how you view and use our Services and content, and to connect your activity with other information we store about you. Some of these partners include:

• Google Analytics. For more information about how Google uses your personal information (including for its own purposes, e.g., for profiling or linking it to other information), please visit Google Analytics’ Privacy Policy. To learn more about how to opt-out of Google Analytics’ use of your information, please click here.

• Playfab (Player data and Analytics). We use Playfab for player accounts and analytics. To read more about how they process your personal information please visit: https://playfab.com/privacy-terms/

• Singular (Analytics). We use Singular for analytics. For more information on their privacy policy please see here: https://www.singular.net/data-security-privacy/

The use of these technologies helps us serve you better by understanding what you're interested in, tracking trends, measuring the effectiveness of ads, saving your preferences, and storing information you may want to retrieve on a regular basis. We also allow specific, approved partners to collect information from your browser or device for advertising and measurement purposes using their own similar tools.

At any time, you can control the use of cookies by adjusting the settings on your browser. However, if you choose to disable some or all cookies, please note that by blocking any or all cookies, you may not have access to certain features, content, or personalization available through our Services. For information about how you can manage your cookie and similar technologies preferences, please review the section of this Privacy Policy titled "Interest-Based Advertising."

How We Use Information

We may use the information we collect for a number of business and commercial purposes, including to:

• Perform internal operations necessary to develop, provide, maintain, and improve our Services, including troubleshooting, providing customer and technical support, and conducting data analysis, testing, and research;

• Understand how you interact with our Services and personalize the product experience and content (including advertising and messaging campaigns), as well as offer discounts or personalized pricing in accordance with applicable law;

• Maintain the safety, security, and integrity of our Services, for example by authenticating players and providing account security and fraud detection;

• Send you news and/or marketing communications (by email, phone, or text) subject to your marketing preferences and choices, including information about Mystic Moose or third-party offerings we think may be of interest to you;

• Administer contests, surveys, and sweepstakes you enter, notify contest winners, and award prizes;

• Fulfill a purchase or send you order confirmations or other requested product or Service information;

• Facilitate your communication with friends and other players, and enable features that allow you to share information with other people (for example, if you choose to use friend invite features); and/or

• Comply with legal requirements and/or investigate or address claims or disputes relating to your use of the Services.

How We Disclose Information

At Mystic Moose, we are in the business of creating great games, not selling information. Subject to your legal rights, we may disclose the information we collect about you, and may enable you to share this information, with a variety of third parties in various ways, including:

• With vendors, consultants, business partners, payment processors, and other third-party service providers as necessary to carry out work on our behalf and otherwise provide the Services;

• With other players, to enable you to interact with them and to share gameplay-related information such as high scores and other leaderboard information;

• With the general public, if you choose to share information when contributing content to our Services through a forum, blogs, social features, or the like;

• Where you choose to take advantage of social sharing features or related tools that let you share games and other actions you take on our Services, with the public, social media platforms, and/or your social media friends or contacts;

• With others who share your device, if you make your Account available to them through that device;

• With other parties engaging in sponsorships and co-branded opportunities and promotions;

• With specific third parties if we believe disclosure is required by applicable law, regulation, or legal process;

• With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our terms or other policies, and/or are fraudulent or in violation of applicable law, or as we determine necessary to protect the rights, property, or safety of Mystic Moose or others;

• In connection with an actual or proposed merger, consolidation, restructuring, sale of company stock and/or assets or other corporate change, including during the course of any due diligence process; and/or

• In an aggregated or pseudonymous form or otherwise in a form that cannot reasonably be used to identify you.

In some cases, we may enable you to access third-party products or services through our Services. Please note that those products or services are offered by people or companies not affiliated with or controlled by us, and we are not responsible for their actions, their terms, their use of information, or their products or services. If you submit your information to a third party, that third party’s treatment of your information is governed by their privacy policy, which may differ from this Privacy Policy and which we encourage you to review.

We also share information with your consent or at your direction. For example, we may share your personal information if you opt in to receiving information from Mystic Moose’s business partners.

Interest-Based Advertising

We may share some of your information with certain third-party partners to make advertising more relevant, to measure its effectiveness, and to help recognize your devices and serve ads. We or they may also employ cookies or similar technologies, as described above, to ensure you receive appropriate advertising and personalized experiences. These third-party advertising partners include, but are not limited to Meta, Google, AppLovin, LiveRamp, Criteo, IronSource, Microsoft, and their partners. Click each partner’s name for more information regarding their privacy practices.

If you prefer to opt out of having your web viewing behavior used for interest-based advertising, you can learn how to do so by clicking here, or if located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, by clicking here. If you would prefer to opt out of having information about your mobile app usage used for interest-based advertising, you may also do so through your device settings such as (“Allow Apps to Request to Track” on iOS and “Opt Out of Ads Personalization” on Android). Please note that even if you disable personalized advertising, you may continue to receive ads that are not based on your preferences.

Links to Other Websites

The Services may contain links to, or advertisements concerning, other websites. Other websites may also reference, advertise, or link to Mystic Moose. Mystic Moose is not responsible for the privacy practices or the content of such other websites. You should check the applicable privacy policy of any website you access through the Services.

Your Rights and Choices

You may be able to access, modify, and/or correct certain personal and other information available to you in your Account or in-app. Depending on where you reside, you may have additional rights, including those listed below in the sections called “Additional Information for Residents of the EEA, United Kingdom, Switzerland, and Brazil” and “Additional Information for Residents of California, Virginia, Connecticut, Utah, and Colorado.”

How to Exercise Your Rights

To protect the privacy of your information, Mystic Moose verifies your identity and processes rights requests through our in-game help ticket system. If you wish to exercise any of the rights described above, please follow the instructions below and do not delete the game until your request is fulfilled:

• Send an email to support@planetmojo.io

• Explain what rights you wish to exercise

• A support person will get back to you and ask to verify your account

If you have trouble with any of the steps described above, you can contact privacy@planetmojo.io for help. We may contact you to confirm your choices and to ask for additional information as needed to verify your identity and process your request.

Communication Preferences

Email, phone, and text: In order to opt-out of email communications, please click the “unsubscribe” link at the bottom of the email or contact us at support@planetmojo.io. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth below in the “Contact Us” section.

Push Notifications: In connection with certain Services, you may choose to opt in to receiving push notifications. If you no longer want to receive them, you can turn them off at the device level.

“Do Not Track” / “Global Privacy Control”

Do Not Track (“DNT”) is a privacy preference that players can set in certain web browsers. Additionally, some browsers or plug-ins use a “Global Privacy Control” (“GPC”), which you can learn more about at https://globalprivacycontrol.org/. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. However, if our site detects a GPC signal from your device, we will interpret it as a request to opt out of selling or sharing your personal information and to opt out of targeted advertising under applicable state law. We will also interpret it as a request to limit the sale or sharing of personal information for targeted advertising for residents of the European Economic Area, the UK, and Brazil.

Data Retention

We may retain your personal information for as long as you have an Account with us. Following the closure of your Account, we may retain personal information where required by law or where we have an ongoing legitimate business need to do so. For example, we may retain such information to provide you a service you have requested, to comply with applicable legal, tax or accounting requirements, or where necessary for fraud prevention, dispute resolution, enforcement of our contracts and terms, or for safety reasons (e.g., we may retain certain information about an Account to prevent that player from opening a new Account).

Your Rights and Choices

You may be able to access, modify, and/or correct certain personal and other information available to you in your Account or in-app. Depending on where you reside, you may have additional rights, including those listed below in the sections called “Additional Information for Residents of the EEA, United Kingdom, Switzerland, and Brazil” and “Additional Information for Residents of California, Virginia, Connecticut, Utah, and Colorado.”

Security

We follow generally accepted industry standards and maintain reasonable safeguards designed to secure the information in our possession, and take steps to ensure only those at Mystic Moose with a legitimate business need to access your personal information are permitted to do so. We also take reasonable steps to assure that third parties to whom we transfer information will provide protections appropriate to that type of information. If you have reason to believe that your personal information is no longer secure, please immediately contact us as set forth below in the “Contact Us” section.

Use By Minors

Our Services are designed for a general audience and require all players to be above the minimum age to consent for data processing (for example, 13 years old in the United States, and 16 years old in some parts of the EU) as a condition of access. 

If you are a parent or guardian of a minor, and believe that minor has uploaded personal information in connection with our Services without your consent, or if you wish to review information collected from your minor child, or have that information modified or deleted, you may contact us as described in “Contact Us” below. If we become aware that a minor has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and revert them to the underage experience, if applicable.

Additional Information for Residents of the EEA, United Kingdom, Switzerland, and Brazil

If you are a resident of a member country of the EEA, the United Kingdom, Switzerland, or Brazil, then in accordance with applicable law, you may have the following rights:

Access: to obtain confirmation regarding whether we process your personal information, and to obtain a copy of the personal information we have collected about you. (Note that this right only applies to personal information relating to you, and not to any other player or person.)

Rectification or Correction: to correct your personal information where it is inaccurate, incomplete, or outdated.

Erasure (deletion): to request that Mystic Moose delete your personal information, for example when it is no longer necessary to fulfill the purposes for which Mystic Moose collected it. This right may be limited to the extent that Mystic Moose is permitted or required by applicable law to retain your information. (Note that if you request deletion of your personal information, you may no longer be able to use or access the Services. If you share devices with someone else who uses the Services, that person may also lose game progress or related Account information and access. If you decide to use or access the Services again, Mystic Moose may consider this a new Account and may collect personal information associated with that Account in accordance with this Privacy Policy.)

Restriction or objection to processing: to object to Mystic Moose’s processing of your personal information, or request that Mystic Moose restrict that processing. Because the information that Mystic Moose collects is generally required to provide the Services to you, if you object to the processing of your personal information, this may have the same effect as requesting deletion of this information. This right may be limited to the extent that Mystic Moose is permitted or required by applicable law to continue processing the information. (Note that if you object to the processing of your personal information, you and others who use your devices to access the Services may no longer be able to use or access the Services.)

Portability: to receive a copy of your personal information in a structured, commonly used, and machine-readable format so that you can transmit it elsewhere.

Request to be informed: to request information about third parties with which your personal information has been shared.

Request review: to review decisions taken exclusively based on automated processing if these decisions could affect your data subject rights.

To exercise these rights, please see “Your Rights and Choices” above.

In addition to the rights described above, if we have collected and processed certain types of personal information with your consent, you may withdraw that consent at any time in the manner described when you provided consent. Withdrawing your consent will not affect the lawfulness of any processing conducted prior to then, nor will it affect any processing based on lawful grounds other than consent.

You may have the right to file a complaint with a data protection authority about our collection and use of your personal information. For more information, contact your local data protection authority. We will cooperate with the appropriate governmental authorities to resolve any privacy-related complaints that cannot be amicably resolved between you and us.

Legal Basis for Processing Personal Information

If you are from the EEA, the United Kingdom, or Switzerland, our legal basis for collecting and using your personal information will depend on the type of information and the context in which we collect it. In general, we collect personal information from you only:

Where we have your consent to do so, such as before we use or share your information for advertising that is targeted based on your browsing history, online behavior, or other personal information that we or third parties may have collected about you. If you consent to our use of your personal information for any purpose, you have the right to withdraw consent at any time by contacting us, as explained above;

Where we need it to perform a contract with you;

Where it is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. We have a legitimate interest in processing your personal information, for example, for the following purposes:

- Product and Service development, management, delivery, and enhancement;

- Fraud detection and prevention;

- Network and system security;

- General corporate operations;

- Compliance with applicable foreign laws;

- Communications regarding your purchases; and

- Non-targeted marketing and advertising.

Where we have a legal obligation to collect personal information from you or may otherwise need it to protect your vital interests or those of another person.

If you have questions about the legal basis on which we collect and use your personal information, please contact us at privacy@planetmojo.io

International data transfer

Your personal information might be transferred to a country outside the EEA, the United Kingdom or Switzerland, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

If we transfer personal information which originates in the EEA, Switzerland, and/or the United Kingdom to a country that has not been found to provide an adequate level of protection under applicable data protection laws, one of the safeguards we may use to support such transfer is the EU Standard Contractual Clauses or similar contractual safeguards, and, if necessary, the implementation of further technical and organizational measures.

Additional Information for Residents of California, Virginia, Connecticut, Utah, and Colorado

Information We Collect, Use, and Disclose

All sources of personal information collected are noted in the “Information We May Collect and How We Collect It” section above and retained pursuant to “Data Retention” above. The purposes for our collection of this information are described in “How We Use Information” above.

In the past 12 months, we have disclosed (or have enabled you to disclose) the following categories of personal information to third parties for business or commercial purposes:

Note that we do not have any knowledge of sales or sharing of personal information of minors (e.g., for the purpose of this section, under 16 years of age in California). While our Services may allow you to create an account, we do not otherwise use or disclose any sensitive personal information.

Your Privacy Rights Under Applicable State Law

Subject to applicable law, if you are a resident of California, Virginia, Connecticut, Utah, or Colorado, you may have the following rights:

• To Know and Access: to obtain a copy of the specific pieces of personal information we have collected about you. (Note that this right only applies to personal information relating to you, and not to any other player.)

• Deletion: to request that Mystic Moose delete your personal information. This right may be limited to the extent that Mystic Moose is permitted or required by applicable law to retain information. (Note that if you request deletion of your personal information, you may no longer be able to use or access the Services, and that if you share devices with someone else who uses the Services, that person may lose game progress or related Account information and access. If you decide to use or access the Services again, Mystic Moose may consider this a new Account, and may collect personal information associated with that Account in accordance with this Privacy Policy.)

• Opt-Out of "Sale" and Certain Sharing Practices: depending on the site you are visiting or the app you are visiting and your relationship with us, you have the right to opt-out of certain information sharing practices with Third Parties who do not act as our Service Providers. In some states, like California, this information sharing may qualify as a “share” or a “sale,” while in other states, like Virginia, this information sharing may qualify as “targeted advertising” (collectively, “personalized advertising”). If you wish to opt-out of personalized advertising associated with our games, please visit the “Do Not Sell or Share My Personal Information” setting found in a game’s settings menu, or by contacting us as set forth below.

• Correction: to request the correction of inaccurate personal information that we may have on file about you.

• Obtain additional details regarding Mystic Moose’s information practices: You may have the right to request disclosures regarding Mystic Moose’s information practices. (Note that this information is generally available in this Privacy Policy).

If you wish to exercise any of the rights described above, please follow the instructions in “Your Rights and Choices” above. We will not discriminate against you, in terms of price or services that we offer, if you submit any of the requests listed above.

Verification and Appeal Process: We are required by law to take reasonable steps to verify your identity prior to responding to your request. Please note that your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g., the prevention or detection of crime) and our interests (e.g., the maintenance of legal privilege). Please do not delete our game until your request is fulfilled. If we are unable to process your request via our in-game help ticket system, we may verify your request by asking for information sufficient to confirm your identity, such as your name, email address, and information about your interactions with us or with one of our games. Requests to exercise these rights may be granted in whole, in part, or not at all, depending on the scope and nature of the request and as permitted by applicable law. Where required by applicable law, we will notify you if we reject your request, and notify you of the reasons we are unable to honor your request.

If you are a resident of Colorado, Virginia, or Connecticut, you have the right to appeal a request we deny when we have verified your identity and still decline to honor your request. The process for that appeal will be sent to you separately if your request is denied.

Authorized Agent: Californian players may use an authorized agent on their behalf to exercise a privacy right discussed above. If you are an authorized agent acting on behalf of a Californian player to communicate with us or to exercise a privacy right discussed above, you must be able to demonstrate that you have the requisite authorization to act on behalf of the player, and have sufficient access to that player’s laptop, desktop, or mobile device to exercise that player’s right digitally. If you are an authorized agent trying to exercise rights on behalf of a Mystic Moose player, then you can make a request on the player’s behalf by contacting us as set forth below in the “Contact Us” section with supporting verification information with proof that you have access to the player’s interface (including, for certain requests, written permission from the player) and proof of your own identity.

Refer-a-Friend, Promotions, and Similar Incentive Programs: We may offer referral programs, promotions such as sweepstakes, or other incentivized information collection programs. We may offer incentives to you such as discounts or promotional items or credit in connection with these programs, wherein you provide personal information regarding your friends or colleagues (such as their email address) and receive rewards when they sign up to use our Services. (The referred party may also receive rewards for signing up via your referral.) Alternatively, we may ask you to provide your personal information in exchange for a reward or participation in a promotion. These programs are entirely voluntary and allow us to grow our business and provide additional benefits to you. The value of your information to us depends on how you ultimately use our Services, whereas the value of the referred party’s information to us depends on whether the referred party ultimately uses our Services. Said value will be reflected in the incentive offered in connection with each program. You may withdraw from the incentives at any time. In order to withdraw from the financial incentive, please contact us at privacy@planetmojo.io.

Shine the Light Disclosure: California residents are entitled to ask us for a notice that identifies the categories of personal customer information that we share with our affiliates and/or third parties for marketing purposes, and provides contact information for such affiliates and/or third parties. If you are a California resident and would like this information, please submit a written request to us using the contact information below in the “Contact Us” section.

Contact Us

If you have questions or concerns about this Policy or our information practices, you can contact us by email at privacy@planetmojo.io, or by postal mail at: Mojoverse, Inc., Attn: Legal Department, 146 N Hill Dr., Conway, MA 01341. If we receive a formal written complaint from you, we will attempt to contact you directly to resolve your concerns.